The service has been excellent every step of the way, but there were a couple of (quickly resolved) issues with the actual deliveries. The quality of the personalised greeting cards delivered were exemplary, however they arrived without envelopes which were included in the order. I received a reply to my email questioning this within 2 hours of sending it which stated that envelopes would be sent out that day, within another 4 hours I had received further contact detailing the delivery for the envelopes. Unfortunately this second delivery was of envelopes of the wrong size, however another very speedily replied to email ensured that I received a second set of fitting envelopes the following day! The previously received envelopes I could "either keep or recycle". I have since also received a whole bunch of free loyalty points for any inconvenience. Absolutely excellent customer service, I wish every Internet based company responded and delivered as quickly when easy mistakes are made. However they should probably revise their quality control policy for what's included in deliveries! I will definitely be using this service again when in need of stationary or printing.