Ordered and paid for an urgent order through click and collect on Friday. Item was in stock and there was no noticeable message about there being a problem with delayed orders or the fact that you do not guarantee the order will be at the given store when you have paid your money. If there had been I would not have ordered. Called the store Friday evening as saw that I had inadvertently put Hemel Hempstead instead of Leighton Buzzard. Was told that the order could not be changed as it was on its way to store. Called store on Saturday no delivery. Called Yours Customer Service on Sunday and was told that they had been having problems with Hermes and particularly with deliveries to this store - OK, then why take payment for an order that was not going to be delivered anytime soon? I have called Customer Services several times and have been told that click and collect cannot be tracked. I called Hermes in desperation and they said they give a tracking number for all parcels and I would need that from Yours aaaaaaaaagh! I called CS again to see if I could pick up the coat from another store and then when Hemel received my order, remove the coat so that I only picked up the other items but no, that couldn't be done. I had an important Xmas event that I needed the top and jacket for on Saturday and also a meeting on Monday. Given that my jacket had been stolen the previous weekend I was without a coat so could not attend as I needed to walk to the venue and unfortunately dont have the funds to be able to fork out another £100 to get my order and then wait forever to find out where it is! To say I am not happy is an understatement!