First of all I think these people that gave XLN 5 stars, must either be friends or family, more likely work for them. This company is a real cowboy outfit there's so much to complain about, but for now my new main issue, is that I've just lost over £239 through their useless terminal. All due to a faulty machine. I phoned the technical department while the customer was here, but technical help is non existent. After you go through the multitude of questions all with options 1-4, you then get told to wait in a que, but there's no mention of where you are in that que ( after 10 minutes my customers said they'll leave it, won't be back until the end of August). During my third call to XLN, I phoned the out of hours, on another line, because I was so frustrated I asked them to listen to their so called technical support response which was just a recorded message saying the same things over and over again. I also asked if I was being charged for all these calls and was told by Kirsten I might be, some 300 numbers you have to pay for. I told her it was ridicules who was going to compensate me for my lose of sales. How can anyone run a business with faulty equipment and no technical support. She said she'd pass it onto the correct department. Meanwhile I'm left waiting, not knowing when or if they'll get back to me. All the while running the risk of losing more and more money. The majority of my customers pay by card, are not all local, just passing through and many have a long way to travel. I think what I'm going to do now is use another card provider. I know its going to cost me more money but I can't afford to keep losing sales. I will also be having a chat with the ombudsman to see if he can help.