The service leading up to and buying my sofa bed was excellent. However the delivery let you down big time. I was given a notice of time for delivery between 2.00pm and 5.00pm several days before the due date, which was good. BUT, they arrived at 9.00 pm at night. I had previously told the carrier that I live in the middle of nowhere, very rural, no street lights and my nearest neighbour lives a mile away. They knew that the Sofabeds had to be carried through the garden, which is big and to the back of the house through the French Windows to be delivered. As I am partially disabled I had asked my friend to come and help me when the sofa arrived. Bless her, she did. Both of us wearing head torches managed to hold gates and doors open, it was pitch dark and cold, so the men could bring it in and then take away the old sofa. At first they said that they weren't taking it away as they had no instructions to do so but agreed when I showed them the receipt from the carriers. The two men were brilliant but it was ridiculous to have to do what we did. I am 66, and live alone. A 9.00pm delivery at this time of year is not acceptable. The two men had left their depot at 4.00am and still had a delivery of a bed to make after me at about 10.30pm, and then they had to drive home to Yorkshire, another two plus hours. So they would have been working from 4.00 am to 1.00 am. With one driver, this is not only illegal but dangerous to say the least. I think you need to check out your carriers. Thank you