!!!!!!!!!!!!!!!!!DO NOT ORDER FROM THIS COWBOY COMPANY!!!!!!!!!!!!! I ordered my sofa over a year ago, during the pandemic believing that a UK based company A) would be easier delivery and turn around B) it was important to support independent businesses. Oh how wrong I was. After being told 5-6 weeks for delivery, that soon shot up to 10-12. No problem I thought, we were mid pandemic. I called around 8 weeks after my order date to get an update and was told that it would be closer to the 12 week mark but everything was on track still. Following this phone call I arranged the sale of my current sofa's which are being collected on the 25th June, the week AFTER I was due to receive my items. 12 weeks came and I had heard nothing. After waiting for an hour on hold, I was told that in fact my order won't be ready by 21st June which is the 12 week mark, and will only be completed in the warehouse the week of the 11th July and will be delivered sometime in the two weeks following that. Of course, THIS DID NOT HAPPEN. My sofa turned up 6 months and 2 weeks after ordering and it was damaged. After various complaints trying to get a cushion replaced, it has taken over 3 months for a replacement to be sent which was delivered today after chasing and chasing. THE REPLACEMENT IS FOR THE WRONG CUSHON. THIS COMPANY ARE AN ABSOLUTE JOKE AND A WASTE OF MONEY. I appreciate the 10-12 weeks is estimated and there can be delays. I run my own business, I know businesses have been hit hard during Covid but there is absolutely no excuse for your company not notifying customers that my order could in fact be 6 weeks later than told, especially considering I have spent over two thousand pounds with you. Rather than your manager who I spoke to on the phone trying to resolve the issue, I got him agreeing with me and repeatedly saying 'I know' when I said I should have been notified and that it isn't good enough. If your manager knows that this isn't acceptable why on earth is it happening? I ignored the masses of negative reviews online when in reality I am sure I am one of many hugely dissatisfied with the customer care. A year on, I am now trying to return my sofa because I simply cannot deal with this cowboy company anymore. !!!!!!DO NOT SHOP HERE!!!!!