If I could have given a 0 star review, I would have. While the sofa bed is nice enough - a beautiful colour, comfortable, and seemingly well made - the customer service experience and Senior Management Team involvement has been nothing short of appalling. The sofa bed purchased was finally delivered three months after the original purchase; well outside the estimated 10-12 weeks for manufacture and delivery. There was a total absence of any form of communication from Willow & Hall with regards to these delays and any explanation for them, unless they were pressed and prompted by multiple calls and emails. When delivery was eventually made, the product was damaged in the process. Getting blood out of a stone would be easier than getting compensation or timely repairs from Willow & Hall. What is all the more frustrating is that they hid behind excuses of the disruption caused by Covid-19 and being a small team thus unable to manage the volume of communication they received, despite their poor customer service reviews dating back three years.