We were sent a different product to the one displayed on the Wilko pages. It took them a week to hear back from their supplier advising they don't stock the product Wilko advertises. We asked to return the packages and for a refund and it took a week for them to arrange pick up. Meanwhile we've had two bulky packages sitting in the front room for two weeks, had to take two days off work for delivery and collection because Wilko are advertising an item their suppliers don't stock and shall send out an inferior product instead. When I tried to complain I was advised they don't have a complaints policy/procedure and their managers and supervisors don't speak to customers. You cannot call Wilko, you have to email and you never get the same person twice so I have had to email, Hazel, Catherine, Jadine, Linda and Wayne to arrange pick up. For the clarification for Wilko my order number was 001719338646. YOU STILL HAVE THIS ITEM ADVERTISED ON YOUR WEBSITE EVEN THOUGH YOU KNOW YOUR SUPPLIERS DON'T STOCK IT.