I ordered a new bike on the 28th November and when I received the notification that it was ordered, it advised me estimated delivery would be the 7th December. As I had not received anything further, I decided to write to Wiggle and ask them what time the delivery will be, I emailed them on the 6th December. The response I got was completely unacceptable. Below I have looked into this for you and can see that we are out of stock of the Vitus Nucleus 275 VR Mountain Bike (2019) Black/Blue M Stock Bike and this bike is available for pre-order. Unfortunately we do not know specifically when this will be in stock. You're more than welcome to cancel your order if you wish but we can see this being restocked probably after the Christmas period. I'm sorry we cannot assist you further. Have a nice day. Are you being serious? No one has contacted me to advise me of this!! I have responded and again their response was totally unacceptable. I purchased the bike for my son as a Christmas present and now he is going to open a picture of it. Wiggle have decided to tell me that I can cancel my order but are not offering me anything, clearly they do not care and have no compassion for their customers. The bike I have ordered can only been purchased from Wiggle or Chain reaction and they have the same owners! I am disgusted with the tone of there emails and they only apologised on the 4th email, straight after 'we apologise there was a BUT!!! Pathetic apology and pathetic service and the lousy offer what they have given me? They will honour the 10 pound discount code!!