Read all Waterstones reviews.
Stephen Brown
"I ordered a book from Waterstones that was advertised as "usually available within 1 week". After 1 month I had to chase them whereupon they told me they couldn't get the book, they offered me no compensation or apology for wasting my time. Eventually I had to tell them that the book was still showing on their website as "usually available within 1 week". Subsequently I was able to acquire the same book without any trouble via another retailer."
Waterstones is rated 4.71 based on 58 reviews

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Alice, Customer Support