I ordered a number of perfumes on the 26th December as presents and requested next day delivery as I needed the items urgently but my order never came & when I queried where my items were they had the cheek to tell me that I had received my items!! Really!! I was then given a 72-hour resolution timescale but they failed to honour this & am still waiting for a response but I haven't received my items or a refund yet. This is the worst level of customer service I have experienced but I can see that many customers have had the same terrible service as me, will not be using their services again & don't recommend anyone else use their services unless you want to waste your time and energy emailing them for items purchased in good faith. They obviously don't value their customers, look at the reveiws before you purchase from a new retailer is my advice.