I purchased a taste card last year for myself and a friend. We found that in the (mostly large chain) restaurants that accepted the tastecard, there were restrictions on what you could use it for, or when, like certain days of the week and special occasions. We found that most of these places accepted meerkat meals, which generally offered more savings. Over the year I realised that we weren’t getting any use out of it and I decided to cancel it when the renewal time came as I didn’t know it could be done beforehand without stopping the service. Unfortunately, I had a seizure whilst driving which led me to having a stroke at the age of 40, I was left unable to work and I was in hospital for 3 weeks, learning to walk again. I’m still not back at work and I’m Left with a variety of problems including memory, so it’s safe to say tastecard was the last thing in my mind. Obviously I’m off sick from work and not receiving full pay and to be honest it’s been a massive struggle. Then I saw tastecard was due to go out of my PayPal, I was on the cusp of my overdraft as well. I emailed them to cancel and got no reply until a few days later when the money had gone out (which seems extremely convenient). When they finally got back to me they said there was nothing that could do, I informed them of my situation, they then replied telling me that I could use it in theme parks as well! Which is great but I’ve just disclosed my medical condition and some common sense would tell you that isn’t going to happen as I’m not allowed on rides. It got escalated to their manager who said they took my circumstances into consideration but still refused which I think is disgusting. I understand that they can’t refund every time but with exceptional circumstances (which I can prove) I'd have hoped there would be some help. I’ll 100% avoid tastecard in the future and I would advise anyone else to do the same.