Summary:- This review is from my personal experience only. The product reliability is very poor. The battery located in the wrong place making the bike more unstable. The motor should probably be located in the rear wheel. The installation was substantially more difficult than had been suggested. If I ever convert another bike I won’t use Swytch. Detail:- The below is my personal opinion, based on my experience only. I don’t have any information from anyone else’s experience. Reliability. We have received our Swytch Kit in October 2021. In September 2023, it stopped working and according to Swytch “your ECO/PRO kit has now reached the end of its life”. It has covered around 250 miles and in reality it would have been cheaper to cover the distance in an Uber. Swytch want me to upgrade to a new kit and have given some money off, but given the reliability of the first I am reluctant to throw good money after bad. I am going to cut my losses. Location of the battery. Having the battery on the handlebars makes the bike much more unstable, particularly if you have a short stem. In my opinion the battery should be located much lower down and on the frame of the bike note the handlebars. I suggest below the cross bar. You will note that the bike delivery riders in the cities have this arrangement. Location of the motor The motor is housed in the front wheel. Having a direct drive motor in the wheel is a good thing as it means that you get all the 250 Watts and you don’t lose any power through the chain mechanism. However, I would note that the majority of the bike delivery riders have the motor in the back wheel. Installation. It was suggested that the installation would be easy and in theory it should be, however in my case the front wheel did not fit in the slot in the front forks and this required some time with a file and careful measuring. I overcame the difficulty eventually. Delivery from order. The order delivery time was quoted as 10 weeks (from my memory). It did take that sort of time. We ordered on a nice summer day, 10 weeks on the seasons had obviously changed, hence we were not able to use the Swytch bike other than for testing until the spring. All of that is obvious and as the company indicated, however I should have thought of the implications of the 10 week delivery at ordering. My mistake.