Absolutely abysmal - I was charged twice due to an error on your server, with two amounts coming out of my account on the 1st of March and its now the 27th of March and I have still not got my money back.. .one transaction is still pending. First I was told 3 days, then I was told 7 days.... then I was told wait another few days. Then I was told the IT team is investigating it and they'd be in touch in 10 days at the latest... 11 days later I message them and they said they still haven't heard back from them. Then they say they've cancelled the pending duplicate transaction and it should be back in my account.. still nothing. I've been in touch with my bank and all they want is confirmation of the amount and date of the transaction and that you will not be processing it so they can release the hold earlier and I have asked for this on numerous occasions yet every. single. person. I have dealt with has been too stupid to do their job! At first I was going to let this slide and put it down to a glitch and not write a review but given the fact that NOT A SINGLE PERSON has been able to sort this I am writing this. Give me back my money you robbing pieces of s**t - never again I tell ya!