I've been with studio a number of years with a couple of probs sending faulty goods back, they have received but the return never showing on my account. Another incident and getting no reply. I was diagnosed with breast cancer Dec 2018, I have managed to pay my account for a couple of months, but now unable to work, I wrote to them explaining that I could not make this month's payment asking if interest could be put on hold for three months until I get benefits in place, I have been totally ignored late payment fees have gone on but no reply to my letter, I have emailed them for a response as well but nothing. My late payment would of been for march 2019, last night I got a text from studio and it reads, Hi have you been paid yet, your account is in arrears pay it immediately with a link to the studio page, I was mortified to get this text, and feel mocked,I don't hold up much hope of this being sorted for me and can imagine it going to a debt collectors but another thing that went through my head last night is the twelve pound late payment me has been added to your account as one balance so you are also paying interest on that too. No such thing as loyalty anymore wish I knew what studio was like before I was diagnosed