Appalling customer service and poor quality. Bought a 2 seat, 3 seat, armchair and footstool in Jan 17, in two years they've been out three times, twice for poor support in cushions and lastly for two spring ends that came through the fabric on armchair causing holes and sharp ends. They sent out a subcontractor who was not impressed with Sofology overall, he made a half decent but not adequate repair but failed to make good the holes. I contact Sofology customer services who have asked for nearly £150 on material and labour to address the holes..... DO NOT BUY.... high priced low quality toot.... In 40 years of being a home owner its the worst suite we have ever bought, and we've had at least 8 or 9 in those years...