Took delivery of Linoso 3 seater, Snuggle chair and footstool on feb 4th. Will try to keep this brief as I could go on for ever 😩 1. Sofa seat cushions did not match, the footstool was thrown together, overall poor quality, delivery men damaged the wooden frames and feet ramming it through the lounge door which also got damaged! Reported seat cushions straight away. 2. Worse than that, extremely strong chemical oudour. It made my husband’s head itch, but I reacted worse, with coughing, burning skin, blister on my bottom lip, hives and flu symptoms. 3. Nothing I did ( including having both lounge widows wide open, with fans blowing the fumes out for 72 hours, in feb! ) reduced the chemical presence in the room. Gave up trying to sit on it after a week as I was becoming more and more unwell. Closed my lounge up. 4. Diabolical customer services, none of the staff have any authority to deal with the problem!! Endless hours waiting on hold, talking to god knows how many different people. 5. Service chap came on Feb 28, this problem had been escalated I might add, and he agreed thankfully that it needed to be removed from my home. 6. Finally got removal of toxic furniture March 8. Removal men commented on the strong chemical smell, then proceeded to treat it with no care what so ever, the footstool was turned upside down in the road to be wrapped, no dust sheet! I commented on this, they said they don’t care about it now, it will go to the service depot to be sold at auction!! I cannot believe they would sell this furniture on, some poor soul will be getting more than they bargained for, I do hope they don’t have children. I rang customer services again, as I was worried about getting my refund if the furniture was damaged further on its way back. So, this Saga took 5 weeks, after giving the lounge another 48 hour airing, I am able to use the room. We have no furniture till the new suite arrives, another 6-8weeks , but we have taken our custom to a small local reputable retailer . Do not shop at Sofology, your furniture will likely be of poor quality and the stress involved in resolving the issue is not worth it. If you have purchased faulty goods from here, demand a refund immediately. You are entitled by law to a 30 day cooling off period, tell them it’s not fit for purpose. Make it clear that this is your wish. There is also the office of fair trading and ombudsman to help you. Reading these dreadful reviews I count myself extremely lucky to have got a refund at all and I can’t help wondering if delay tactics were used so I missed the legal timeframe! I have read the reviews on all the big furniture stores and they are all terrible if you have a problem, buyer beware!