Not even worth one star. The sales team were very quick to sell us the product and advised changing our address prior to delivery would be a ‘simple phone call’. After more than three hours on the phone over a week the team admitted this wasn’t the case and it would need to go through multiple systems to approve and so delivery would be delayed. Eventually the address change went through and delivery was booked. I took the day off to ensure this situation was resolved and got a text on the day saying that they would have to cancel as the suite was in the incorrect depot. So no one had noticed this until mid morning of the day itself?! Apparently it will take one week to transfer the suite to the correct depot so now awaiting delivery on 15th but I am not holding my breath and now concerned regarding the quality of the product after reading the other reviews. As a comparison we purchased our other suite from DFS on the same day and had excellent service. It was delivered efficiently and professionally and have been enjoying the sofa for weeks now with no hassle at all. Unsurpsingly the sofology complaints team aren’t even acknowledging emails either. Avoid at all costs!