To whom it may concern; I would like to lodge a formal complaint against my order 2219087/1 placed on 08.09.2018 with Sofology. Despite the original 6-8 weeks advised upon purchase, a total of 12 weeks has passed. Whilst I’m aware things can be slightly delayed, this time frame is simply not acceptable, and moreover the way in which this was dealt with was completely unsatisfactory. My online dashboard originally informed me I should expect the delivery within 10 weeks, (already surpassing the original timeframe), which I could accept. However, upon contacting customer service myself, I was then informed I’d be waiting until the start of December. As you can expect I was disheartened by the delay, but more so that I was having to chase your company myself. This level of customer service is beyond poor and unacceptable, in particular for a purchase of such high value! After my first complaint, and further nagging, I was provided with a rental sofa on 6.11.2018. This sofa can just about accommodate two people, (hardly comparable to our purchased sofa that exceeds eight feet). As a family of four, this rental sofa was virtually pointless. Low and behold a delivery date was finally confirmed and myself and my partner scheduled the day off work to sit and wait. Upon arrival, the delivery contractor could see the sofa would not fit in the lift; something the rental sofa delivery drivers should have previously noted. He proceeded to have a look at the stairs, to which he claimed were 5 floors above ground level. We are on floor 3, in an easily accessible apartment, via a wide set of stairs. For your driver to say he wasn’t happy to deliver the sofa due to its value is quite simply ludicrous, when that is the sole purpose of his job. This, to us, seemed like complete laziness, and just another display of negligence from your company and contracted staff. We are now given yet another delivery date, 28.11.18. Another day booked off work to await a delivery; which unsurprisingly failed to show. The time slot of 7:30-10:30 is far exceeded and I receive a text at 1:30 to inform me of yet another failed attempt. By now I have lost all faith in even receiving this sofa! Upon more wasted time chasing your customer service department, I receive one final delivery date, 8 days beyond this point. As you can imagine I was not willing to accept this, fortunately after a little persuasion this was brought forward to 30.11.12. On the day, of course, there was a 1.5-hour delay. After a 12 week wait, and 5 mishaps, we have received our sofa. As much as I can appreciate there are far greater problems in the world, myself and my partner have felt nothing but stress throughout this buying experience, not to mention the disruption it has caused our family of four. When you’re £4,500 out of pocket and your two young children have been sat on the floor for 3 months, it is not something you are willing to brush under the carpet! And you sent me the wrong coloured feet……. Further from this, I would like to request a partial refund, at the very minimum equal to the value of the lost hours myself and my partner need to try and recoup after having our time wasted, not once, but twice by your delivery staff. We are in no position to be losing this kind of money, especially around Christmas, and after spending such a large amount of money with yourselves! As you can imagine, any form of discount or voucher is most certainly insufficient as we can safely say we will be avoiding this company at all costs from here onwards. I’ll eagerly wait for your solution to such a terrible, unsatisfactory buying experience.