I recently bought a NIKON D3500 SLR with accessories from SLRhut. The camera and accessories were advertised as new. I trusted the company - they advertise '5* Trustpilot reviews' on their website and use Paypal as their payment method, so I thought the purchase was legitimate. The camera was also a similar price (slightly cheaper) than more well established brands, so nothing to provoke undue suspicion. However, when the camera arrived, it was clear both it and the accessories had previously been used. The security seals and box seals were missing from the camera. The protective screen film had been pealed off and shoddily placed back over the viewing screen. The lens boxes had been handled numerous times and were clearly second hand. I was extremely anxious when I then checked SLRhut reviews online to find multiple people had similar experiences. They clearly make their profit by selling second hand stock as new or old (US) stock to UK markets when it is out of warranty. They portray themselves as a UK company but are based in the US, making contact difficult. It was very difficult to contact SLRhut to ask for a refund. When I informed the handler in America that the camera was clearly second hand, he voiced no surprise and offered no apology. He assured me I would be offered a full refund if I returned the camera, and that a label would be sent out to me via email. The first label the company emailed had the wrong equipment details, item value and insurance value on it. I contacted SLRhut and was assured this would suffice for postage. Sure enough, the camera was returned immediately to me by the courier. The second time I contacted SLRhut about the return, they sent me another label and assured me this would suffice. The camera was returned to me again by the courier. It was the same story the third time. Three 1/2 weeks after my initial complaint about the second hand goods, SLRhut finally sent me a correct label and informed me I had to leave the Lithium battery in the camera in order for customs to accept it. This had never been explained prior to this and after looking into it, I am not sure if this is even allowed. Nevertheless, it was accepted and arrived at the SLRhut office in New Jersey, USA. However, I still have not received a refund from SLRhut and it is nearly 2 weeks since they received the item. Fortunately, as Paypal was my method of payment, I raised a dispute for this transaction through their service. After both me and SLRhut provided evidence of our transaction, Paypal have ruled in my favour and I am receiving a full refund from them, which Paypal will force through. I am still not convinced SLRhut would have refunded me if I had not done this. Bottom line - this company is a scam. They will sell you grey stock, or second hand goods and then delay, delay, delay until you either give up, or they will delay your refund another way. Stay away from them. It isn't worth saving £30-40 for the hassle and the terrible equipment.