I had a negative experience with Redica. And it was great. It happens. The product was from the budget end of the spectrum, and you get what you pay for. I popped an e-mail to the sales rep to say what had gone wrong, and to ask them to feedback to their purchasers what happened. Despite being a Sunday evening, in a couple of hours i had a mail back from the rep. She apologised and immediately offered a replacement at no charge, and offered to send it out next day. Explained that defects with this product were rare. No discussion, no evasion, just - Customer service matters to us, let us make this right. I'll be delighted to use this company again.