The price for what you get is excellent and the bags work out efficiently. Delivery is fast and the items are double packaged for security. The company has a good feel about it as a whole and seem friendly though I've not needed to contact them yet. I live the fact that there is a wide variety of flavours and the choice between vegan and non vegan. My only down mark is that the vegan can be quite grainy in texture which is a bit of a put off and some flavours are not that nice but it is personal preference and I'm happy with a good number so have options for variety.