The left hand replacement arm that was promised in July 2021 on a six month lead time did not arrive despite Primrose saying it was in stock now . Primrose now say it will arrive in stock on Jan 2022 . So two summers have passed and we are not able to use the awning , if I am to believe Primrose the arm has been in stock recently but they couldn’t be bothered to tell the customer who’s order they had and refunded . If I knew where to get this arm elsewhere I would do so , primrose do not help with this matter . I will NEVER deal with primrose again and I CANNOT RECOMMEND PRIMROSE TO ANYONE . They simply do not know anything about customer care .