Initially I emailed to ask when my plants would be delivered. Three days later I discovered my ticket had been closed without any response from customer services. I spent 20 minutes waiting for customer services, when I did get through I was told that the courier hadn't collected my plants. After the phone I received an email to say expect the plants by next week, a delivery notification would be sent. The next week I had no notification but the plants arrived half dead. Blackened leaves , bone dry soil, broken flowers, they were in a terrible state. I took photo's straight the way and emailed the pictures to customer complaints, two days later and no reply from Primrose. It was obvious that my plants had been boxed up and left for far too long before they were finally delivered. Primrose you have shown total disregard throughout, your customer service was non existant. This is the first and last time I use you.