I'm not a fan of how they effectively force you to leave a review half way through the course! (Clicking on the "Click here to move on" button is redundant as you don't actually move on to your next teaching section, you're just taken back to the main menu. Then rinse and repeat!) The course is as expected - just walls of dry text to try and memorise with not much variety or interactivity past a couple YouTube videos every now and again... Then a multiple choice quiz at the end of each module consisting of 10 questions per quiz. Though they aren't the most comprehensive of tests to complete! These kinds of qualification's will never replace real teaching experience but is a necessary evil for the majority if not all teaching positions in China (or wherever...) The UI is pretty basic and not very well laid out. It feels as if it was primitively designed 10 years ago and hasn't been updated since. For the price paid they should really have some interactive AI based activities to really hammer in the knowledge. Expect to retain about 10% of the information learnt. The real training will begin in the classroom and I expect it to be a baptism by fire situation! You would do well to expect the same. Haven't used the customer service so I can't comment about this. Overall I think this TEFL will serve as well as most other's so you're not really going to go wrong with using it. Best to wait until they have a sale.