I stayed at a Premier Inn at Stratford, London the beginning of November with my family we were on a shopping trip, We paid for two rooms with breakfast. Unfortunately we were told there was a technical problem in the kitchen and breakfast would not be available ,but your money will be refunded five days with the card paid for the rooms, After several frustrating phone calls, I still haven’t received my refund up this day. I think I’ve spent more on phone calls than what the refund is I’m giving up now because I’m so frustrated at one point I was left for 11 minutes while somebody went to make an enquiry I think they were hoping I’d hang up , Iv stay at many hotels for conventions, but never will I stay at a premier inn again out of principle very disappointed customer.