Went to book a room at the Cardiff Premier Central, their website failed on payment confirmation twice so called to see what the problem was phoned 20 times before getting and answer was told not to worry as there was no booking made and to try again the next day. So I did only to find all the rooms had gone so had to book with another hotel, when I went to make the payment for that total the payment was declined, wondering why, I looked at my bank account and Premier Inn had taken £657 from my bank without even giving me a room. Tried to call again, rang 48 times no answer. Called again the next day only to get told they could not refund from the hotel as they never had a booking for me and to try another number, that never even worked, sent and email no response either cant believe a company this size has such rubbish communication lines and I still have had no refund or word from them at all.