Order of a car seat was supposed to take 7-10 working days. A message was uploaded to my account soon after (without any corresponding emai- I had to log on to know anything was there) saying the car seat was delayed by several weeks due to a manufacturing issue. On the new delivery date it still hadn't arrived and there was no update on my account. I emailed and received a prompt response that they would reply in 24 hours. They did. The car seat was delayed by a further month. The new estimated arrival date was 2 months after I placed the order. I called to cancel. They were fine about it but I have to wait 5 working days.