I ordered a gift for my granddaughter for Christmas on the 9th November. Payment was taken from my account immediately. I got a message on the 26th November to say there was a delay and a latest expected dispatch date of 9th December. I checked online on the 9th and there was no update. I tried to call and waited for over an hour but didn’t get through to speak to anyone. I checked online the following day and there was an update stating that there was a delay from the supplier and and they could not provide a date for delivery. I messaged them saying I wished to cancel the order but did not hear anything back and ordered the product elsewhere and this has already been delivered. I have tried to call again yesterday and today but just left in a ‘queue’. I checked my order online to see if it was cancelled and now it’s saying it’s been dispatched but with no date. I checked there returns collection service and it’s over £16 to have a box collected!!! It’s so frustrating not being able to speak to someone directly and it shouldn’t be this complicated to cancel an order for goods that weren’t delivered when expected. I would never use this company again!