Nevena
I am not going to order from Phase Eight any international delivery as there are additional costs that you don't expect. My order is 4322854625. To be clear, additional costs are not due to VAT or your country costs but due to type of contract that Phase Eight has with delivery company DHL. Even it says delivery is 15€, on payment form it didn't say there are additional 35€ to be paid due to DHL custom charges. Total order is below 150 € and delivery country is Croatia. For amount below 150 € there was no VAT, not custom fees but I have to pay DHL custom charges. So, just be aware that total that you pay may not be total. My order costs my 50% more due to this. Just to compare and for everyone to clearly understand, two days ago I ordered more clothes in amount of 120 € from Emily and Fin, another clothing company. That order was from UK to Croatia, same origin and same delivery address, and more expensive order, delivered with same DHL. I didn't pay anything additional. So, I called DHL and they explained the whole story. When you pay for the international delivery that sometimes means that clothing company included custom charges in the delivery, but it may also mean that you have to pay for it. With Phase Eight that you will have to pay for it. So I won't be ordering from Phase Eight any more. I think that every customer wants to know total before payment is completed. It is not that's not possible, it is just that you have policy like that. I don't like it. It is true that in policy it says that local costs for international delivery can be added but I expected VAT or custom fees, not fee from delivery company.
2 years ago
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Phase Eight has a 3.7 average rating from 61 reviews
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