Appalling service at our Chichester branch today. We bought a tuggy dog toy for our Spanials(£10, so not cheap) Within a minute of him having it, it started to disintegrate.... We returned it today to get a refund and were told they don't do refunds on dog toys as they are meant to get destroyed. I Stated that all dog toys should be fit for purpose and last longer that a minute. I was told that its company policy and if I want to complain then fill my boots. Watch this space. If your dog toys are not fit for purpose then they should not be sold. And no, our spanial does not normally destroy his toys. He has quite a soft mouth. 🤔🤔🤔