First of all, it's a huge shame that I am having to write this review as the first items that I ordered from this company (a pair of bar stools) were great and delivered in good time. Buoyed from a positive first experience, I subsequently went ahead and ordered a coffee table and matching side table, the side table arrived quickly, the coffee table then arrived two weeks later and it was damaged (bent frame and a chip in the glass). No one's fault and these things do happen, so I called Perch and Parrow customer service, spoke to a helpful person who said that she would 'order a new table in but we may have to wait a few weeks,' annoying but again, understandable. I also was told that the 'damaged table would be picked up at the same time as the new one is delivered'. One early Saturday morning, a couple of weeks later, the doorbell rang and two delivery men were outside to 'collect the damaged table. As there was no sign of a new table and we hadn't been prior warned by Perch and Parrow that they would be arriving (they could have been any random person), I had no choice but to send them away. I had been very patient up to this point but the situation was starting to be a bit of an inconvenience for me. I then subsequently contacted Perch and Parrow again to explain what happened, after some days I received a response to say that the protocol was now - 'the new table would be delivered and a separate delivery would be made to collect the damaged table after this'...fine. A few weeks later, the new coffee table was delivered, and it was more damaged that the first one, one of the legs was bent out of shape, not what you would expect for a £400 table. I tried to contact Perch and Parrow via phone and email (several times) for several days, with no response. The end result is that after 2 months, we are now in possession of two of their damaged tables, both within their huge boxes, which according to their t's & c's, we cant dispose of...one of our bedrooms resembles a Perch and Parrow storage unit! The most frustrating part of this all is that i now have to sit down, spend yet more time on communication with this company and write this review as I know it is the only way that that I will get a response out of them...if you are reading this email, don't be like me and waste hours trying to deal with this company, just don't order from them in the first place...