"Literally no stars. I bought and paid for an expensive bed in July and organised for it to be delivered this week (December) in time for visiting guests. It didn’t arrive. I called the delivery company who initially claimed it had been delivered. Six calls later, while the6 appa4entl6 investigates, 8 was advised to call Perch and Parrow who failed t9 respect s to emails, online chats or calls. A day and a half later I finally reached someone in customer service who failed to apologise and admitted the item was out of stock and couldn’t be reordered. The person in question (Michelle) pretended she couldn’t hear me despite the line being as clear as a bell and threatened to hang up. The only thing as reompense - a refund of the money I paid 6 months ago that will take 5-10 days to arrive in my account. as Presumably my bed had been sold to someone else! It’s two and a half weeks before Xmas. We have guests arriving from Oz, expecting g a bed, next week. Perch and Parrow are absolutely incompetent and clueless. Do NOT buy from them. You have been warned..."