Ordered, got a really useful message advising one item was out of stock, and to be reply if I needed anything. I needed the other item urgently so I replied within 5mins to ask for it to be dispatched. No reply for 6 days (no option below covers this only 6-12hrs or over a week), no sign of my package, so I had to buy from a High Street retailer. Over a week later I received my package, box torn open, and too late for my service. Have been told I'll need to pay to return the items if I want a refund, which will mean providing my own packaging given the state the box arrived in.