The person I ordered with told me that they only had 10 items out of the 12 and that they would send the 10 with the other 2 to folllow> I then got an email 2 days later to say they didn`t have 12 in stock but could send an alternative. I again forwarded my telephone number but they chose to email the next day to say that they could send 10 of the item that I had ordered. They seem to be allergic to the telephone and are then slow to respond to emails. In the mean time I had to place an order with a competitor as the next day delivery which I had paid for actually took nearly a week as you hadn`t dispatched it. A complete waste of time