If you’re considering shopping with office, I beg of you to please reconsider and take your business to one of the many other shoe retailers in the uk as they are a horrible company to deal with and when things go wrong, customer services are no help. I ordered a pair of boots next day delivery and they never arrived. When they eventually showed up I discovered that I was sent the wrong boots! I contacted the team on Twitter and they advised me that I was right and the boots were *not* what I ordered. So I returned them, on the Twitter team’s advice. I had to print the label myself, pay to send them back and take time out of my day to drive to the drop off point all for wrong shoes which was mildly infuriating but I told myself, these things happen. A week later, I was furious to discover that despite my clearly writing on the returns form that I want to refund because I have been sent the wrong boots and taking the box for a refund, I was being sent out the correct pair. I contacted the team on Twitter to say that I had asked for a refund clearly four times and I did not want these boots but no one got back to me. I ended up having to refuse delivery which is unfair on the delivery driver who had to waste their time coming out to me and probably would not get paid for this stop.All of this could’ve been avoided if someone had just got back to me. I’m now wasting even more time as I have been stuck on live chat for one hour trying to get someone to talk to me. I’ve already been handed off from one colleague to another and the new person who supposedly dealing with it isn’t even speaking so at this point I don’t know if this will ever be resolved. What I do know is that I’m still down £180 which should have been refunded to me upon office’s receipt of my return. Also, a couple of weeks ago they sent me a damaged pair of shoes and two damaged pairs of people, not only did they not refund me my postage for returning them but they only refunded me for one pair of insoles. It’s almost like they are desperate to go under and turn any customers off buying from them.