I booked in a time slot for 1 o’clock to have 2 tyres and tracking done. I turned up about 10 minutes early and car was still sitting there 1 and a half hours later. I can’t see the point of having time slots if you have to wait this long. I moaned to one of the blokes there and he said they were busy but all I could see was the blokes just standing there messing about with loud music blasting or they were outside smoking using there mobile phones. An old gentleman I was talking to in the waiting room said he was booked in at 2 o’clock and his car was finished within an hour. Not once did anyone have the decency to apologise for the wait. I would never use this branch again it’s a shame I can’t give zero feedback if so I would. This made me late going back to work. I think the time slots need to be reviewed and removed if this is what happens.