Absolutely atrocious company. Under no circumstances should you buy direct from them! We ordered some items (#382589363) on 5/22. On 6/2 they took the money from the account and said the items were shipped and would arrive in 5 days. A week later, the items were nowhere to be seen. We called them and they told us some ridicious excuse about natural disasters on a UPS center near us (in SoCal) and that the items were delayed. So we called UPS and they said the real reason was the the items were damaged and would be returned to the sender. Called them again another week later and they said they would refund us. On 6/13 I sent them an email to complain and ask what happened and received no response. We called them again a couple of weeks later (as refunds can take 10 days) and they said they were still processing the refund. We called them again about 3-4 days ago and said they were still processing. Today is 7/21. Not only are they a shitty company who doesn't communicate delivery issues leaving you waiting but they have also kept our money for nearly two months and without any indication of intent that they will refund us. So today I called my bank and disputed the charge. DO NOT BUY FROM THIS COMPANY. IT WILL BE YOUR WORST ONLINE PURCHASING EXPERIENCE EVER!