MandMdirect will accuse you of not returning items that are registered, insured and signed for and keep your money and give you hardship for as long as they can hold out 6months+ for me. Even when they have no where else to turn but accept they you have proof evidence beyond the natural course of returning items they will hold out for a further time. They are not ethical in returns and I would never purchase from them again, people that are reading this view on their tactics buyer beware. You will never be referred to a manger either. They have a set programme of scripts to dissuade you from ever getting a refund. There is a reason things are cheap.... They are making a double sale on your back....