NO CUSTOMER CARE...NO RESPECT FOR CUSTOMERS Mr. Evans CEO and Mr. Morris OPS DIR., I am genuinely staggered by the TOTAL lack of response, indifference, rudeness of both senior management and 'Customer Services' to all the notes below going back FIVE WEEKS. You are the leadership team are you not representing the brand? Over the coming weeks you will notice the reviews will reflect this appalling lack of customer care ..... Original text = SENT TO As I have failed to get a response from your customer services team to my last three emails – the first was sent 4 weeks ago - and as your customer services telephone lines are shut, I now see no other way than contacting you directly as the CEO of the company. To say I’m disappointed in the lack of communication is an understatement, and whilst I appreciate the pandemic has meant delays in responses, a four week delay is unacceptable. I have now had an unusable pair of walking shoes for over a month, and as I purchased these from you, I expect you to take the lack of quality up with Berghaus. In the meantime, I am asking for either a refund or a replacement pair. I trust you will be able to move matters along – the string of emails below explain the problem. UPDATE 20 MAY 2021: now six weeks and still no response.