I had ordered 2 different yarns. The parcel arrived and I was happy to see that 1 of the yarns had been delivered. On the paperwork for the parcel it stated the order and quantities. I waited a few days thinking the other half of my order might arrive later. After a couple of days nothing so emailed, I was informed that there had been a discrepancy in the system and that my yarn wasn't coming. I wonder how long it would have taken them to inform me that they had over £30 of my money and I wasn't getting the product I had ordered. I was given options as to how my refund could be processed. I chose a PayPal refund as that was how I paid. This then took more time than expected and I had to email saying I would escalate my complaint to eventually get my refund. Also if you want a PayPal refund I wouldn't give them your bank details as I was asked for. It can be done through PayPal using your email address.