I was a new customer to mainline menswear and placed an order for a Ralph Lauren Oxford Short sleeved shirt. Nowhere on the initial page did it state that this was a slim fitting shirt. When the shirt arrived, I could see through the packaging that it had the Ralph Lauren slim fit label rather than custom fit. Slim fit only means you have to order one size larger which isn’t an issue and I would have done this had it stated in the initial page that it was slim fit product. When I spoke to customer service I could see why mainline have so many negative reviews. The ladies I spoke to were polite enough but this is clearly not the first time they have discussed this issue and just saying it is tucked away in the description which you only get access to when adding the size and has to be opened under a separate tab, isn’t an acceptable defence!!! As a company, if your customers are telling you, they can’t see the information to make an informed choice, surely you would act on that as your goal is to increase customer sales, return fitter custom and build reputation, but clearly this company don’t wish to do that. It is disappointing as I have three further Ralph Lauren shirts in my basket ready to place an order for to a value of £300 plus I didn’t place a large order as I never do with mail-order/internet companies until I’ve experienced a smaller order and the customer service that goes with it, so sadly mainline have lost me as a future customer. I will certainly talk to colleagues about the service and experience I’ve had as I wouldn’t want anyone else to have this experience it’s stressful and you just feel you’re being cheated. It’s always a risk ordering on the Internet, especially with new companies you haven’t used before and for me it just reaffirms that my business and shopping choices will be direct with brands or large companies such as John Lewis where you now that service and customer focus is at the forefront as these companies have seen the value of building a good reputation and intern a strong customer base. I was surprised by the customer service lady to be accused of being rude to her! And if she listens back to the call, I challenge anyone to find any element of the call where I was rude I provided feedback and description of my experience, none of which was done with raised voices or any element of rudeness. This just says a lot about the type of company and people at mainline menswear. if I could’ve given zero stars I would have. I will NOT return to use Mainline Menswear. I CANNOT recommend them and if you do decide to shop with them be warned.