Anonymous
Ordered a sofa, lamp, several chairs and a desk set on 10/26 for delivery to Switzerland. Be warned: items are poor quality and often arrive broken, if they arrive at all. The chairs and desk set arrived via DPD in a few weeks. The chair in the desk set arrived broken - one (cheap plastic) wheel was broken. I asked for a replacement part and after several emails and calls, Made finally agreed to ship a new set. When the new set arrived - a whole month after placing the original order - guess what? The same wheel was broken on the chair. Luckily, with two chairs we were able to take one of the extra wheels and fix it. The sofa was a disaster. We ordered an in-stock sofa in a specific color and fabric. According to the tracking, the sofa was delivered to the delivery service on 11/11. I called Made and the delivery service several times over a period of two weeks to get information but both companies said to call the other company and would not help me. I disputed the charge on my credit card, which got Made’s attention - and they said they LOST THE SOFA and offered me another in an entirely different color - what a laugh! I asked them to cancel the sofa and the remaining items and refund me. If you get your items, they look like they do on Instagram but they are very poor quality, made in China. I think the quality is worse than IKEA. They will not last.
4 years ago
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MADE.COM has a 1.4 average rating from 633 reviews

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