Appalling customer service!! Beyond words and regretted ordering from made.com - ordered a bed according to its website marketing, but the bed arrived at wrong colour. At the time of installation of bed, requested the installation persons(BJS) to stop making the bed and take it back right away. However, they insisted they had to make the bed as we paid for the installation. In the meantime, I called MADE.COM customer service explaining about the situation at the spot and agreed to keep the bed while sorting out a new bed with a diff colour. My old bed was then taken away as not enough space at home to accommodate 2 beds. After many emails exchange, was told cannot keep the bed if ordering a diff colour bed. Despite how i explained due to MADE.COM false marketing - a owl grey bed was mistakenly advertised as pewter colour and also they delivered a purple bed to me...... So if they collected the existing wrong colour bed, where am i suppose to be sleeping? my god!! Unbelievable and still in shock about what I am dealing with.... So after all these trouble, paid for installation and delivery cost, close to £80 and got multiple damages to my property due to the handling of bed, and time lost emailing and talking to them, MADE.COM wants to take the bed away, so that we will be having no bed to sleep...... As of now, i have already spoken with customer service agent, a senior agent, then awaiting for Team Leader to speak.... issue still unresolved...will be recording the time spent dealing with this...... If anyone thinking to order from Made.com, NEVER.