Oh dear, I am soooo frustrated and disappointed. Nothing has gone right so far, apart from made.com taking money from my account for a sofa I am still waiting to receive. Please made.com find another delivery company ArrowXL are absolutly awful. Listen to your customers and their terrible experiences at the hands of your delivery partners. I placed an order for a corner sofa on 22 Nov, with intructions that my sofa will need to be delivered in a small van due to narrow driveway. This was completely ignored. Wasted a whole days annual leave waiting for said delivery, don't even think the delivery lorry bothered to turn up and no phonecall from the driver to say they can't access the property and will have to return sofa to the depot. After trying to get through to Arrow XL customer service, finally get through to be told they couldn't delivery because a 7 tonne truck couldn't access my property. Had to rearrange another date for a small van team to deliver. Waited another two weeks, was given another date, was told it would definitely be delivered before xmas, only finding out when i rang on the delivery day that there had been a mix up and my sofa was not loaded onto the small van for delivery that day. Another whole day's annual leave wasted. This was on 15 Dec. So again, Monday 17 Dec, having to make way to many calls to Arrow XL, to try an rearrange a delivery date. Still waiting for a delivery date. It would be a miracle if A. Someone does call me back, B. I get a delivery date before xmas eve, C. It actually gets loaded onto the van. D. The delivery team actually manage to deliver it to my property. I have been without a sofa in my new home since November. Was going to order more items from made.com, but not anymore. Love the brand, but really, really, really hate my customer experience to date, so frustrated with the time I am having to spend to chase a delivery. Even more annoying is I live 15 mins from one of their showrooms, so could have gone round and picked it up myself if they could deliver there. Think twice before ordering from made.com, delivery is a huge problem!! Who knows if i will ever receive my sofa. Really don't want to go down the cancelling my order process, but I may end up having to.