So you their products are cool, right? Sleek, stylish, seemingly well made? But that's about where the positive thoughts finish. I've had a truly horrific experience with made.com and their delivery partners Arrow XL. I've emerged from the whole saga stressed out and poorer. The only recommendation that I can make to anyone looking to buy anything from them is: just don't...it's simply not worth it. This all started when I ordered a bed from made.com and scheduled it for delivery on Monday. Despite me asking a family member to wait at home the whole day for the delivery, it just never showed up. Slightly confused by the whole thing I called the delivery number and they seemed even more confused but rescheduled the delivery for Saturday (apparently the earliest that they could). Saturday rolls around and my 6-month pregnant wife, 2 year old daughter and I wait all morning for the delivery only to realise that it wasnt coming. At this point I have already dismantled the old bed as I was giving it away to charity. So I have to call the delivery number again and this time they tell me that they can't ship the product because they haven't received all the products from made.com. At this point I call made.com and explain to them that my pregnant wife has to sleep on the floor because no-one has delivered the bed. They initially sound sympathetic (don't let that fool you, they couldnt care less) and promised to call me back once they managed to get to the bottom of this...they don't. Monday rolls around and I have to chase the delivery company (Arrow XL) but they keep passing around the responsibility. The final event was today (Tuesday) when I call Made.com to take responsibility for this ridiculous saga and they finally come clean...they are missing a piece of the order and the product has been discontinued. I ask them if they are prepared to make it right by replacing the item with a different colour (exactly the same model but costs £100 more) and after a few moments on hold the customer service agent (Ayesha) states that her senior team member (Sian) says 'no' and is only willing to refund the product and throw in a £40 voucher (as if I'm going to spend a further penny on Made.com). For me it seems ludicrous that this company is not prepared to act in good faith and make things right. At the end of it all, I just wanted the bed that I had paid for and was prepared to take something similar...but I kept getting the 'computer says no' automated response from Ayesha. They'll say things like 'I completely understand...' and 'we appreciate...' (just have a look at their replies in this forum) but when it comes down to it, you are just a ticket that they are looking to close and mark as 'solved'. So my final recommendation: if you don't want the hassle in your life; if you just want to get what you paid for; if you want to feel like a human in the process...buy elsewhere. Whether online or in-store there's plenty of other sites/shops that will treat you with respect and even if things go wrong, will make amends.