We ordered a armchair late 2021 and it arrived early March. Delivery drivers were great but chair did not have the 4 wooden legs with the delivery. Messaged MADE customer service and they asked for a photo (of the missing legs?) and offered £30 and stated a replacement would be sent - in 14 to 16 weeks and that we would need to keep the legless chair! I know MADE make products to order but surprised they could not get their manufacturer to send 4, small, wooden legs. Decided to get it collected and refunded. Delivery driver rang while on the way and said they would only collect it if it's in a box even though it was delivered shrink wrapped with small wooden bits on the bottom corners. Fortunately they collected it in its shrink wrap. Got refund around 10 days after it was collected. After the wait and bad after service I would not use MADE again or recommend it.