You read bad reviews and think that won't happen to me. I had a 145kg white flat pack wardrobe delivered in 4 packages. There are so many damaged and stained parts I gave up counting. I contacted MADE via chat and was told £50 compensation or I have to repack it for return. I had paid a handyman to unpack and build it. We should have stopped at the first damaged part, but you hope for the best. When I explained I cannot pay more money for him to repack it and I cannot do it myself as it is too large and heavy I was told the final offer is £50 credit (£495 + £39 delivery + £25 handyman) off the damaged, stained wardrobe. It is still not resolved and I have the pieces and packaging in my newly moved into home with not much space for my belongings. When I asked to escalate the issue I was told it will take 2 weeks for a manager to contact me even though when I asked to escalate the issue at first I was told the manager backed up her offer so not sure why we could not discuss then instead of wait 2 weeks for a call back.