3,9 trustpilot and going down should tell you not to trust this Low customer service company...I order a sofa. Its damaged and mad.com just hide behind their Web base chat ..I hope they go bust and we'll deserve it should be. They make the products look good. The products are made from poor materials and care. Therefore cheap. Yes everything is made in China also cheap tat like made.com sofas. Like the one I had purchased! Nasty company. Lesson learnt...they need customers money..Good luck if you buy from these scammers. Try calling them. You cannot. They hide online.