I purchased a bed from Made.com that came with a 10 year warrantee. Despite the bed being rather expensive, it was poorly designed and extremely flimsy. The main issue is that the non-slip pads that come with the bed to keep it in position do not work on wood / laminate flooring and so the bed literally slides around like you're on ice. After a couple of months of this sliding action (Which literally happens when you roll over in the night. The entire bed shifts), the single (Yes single) support beam that runs across the length of the bed, cracked resulting in our mattress dipping in the middle. Good thing we have the ten year warrantee, right? WRONG. Made.com have ended their customer phone service. Even if you dig around to find a number to actually try and engage with a human being and possibly someone from management, you'll quickly find that they have disabled all phone lines. The only way you can speak to someone is via their live chat service on their website. I spoke to three people on separate occasions and my issue was ignored every time and instead, copy and paste answers that had almost no relevance to my issue came back to me. The odd thing is that this wasn't an automated service, I was talking to real people that were following a script, occasionally deviating from it when they could sense my frustration. They told me that they could not fix the bed directly, despite this being a new purchase. Instead, they would have to contact an independent repair company to first assess the bed to make sure we hadn't broken it through some means that would presumably invalidate the warrantee. Slightly concerning considering I had taken several images of the issue which was clear to see and sent then to the customer service rep. The only available appointment was more than 2 months away. And this appointment was for an evaluation, not a repair. This meant that it could potentially take an additional month to actually resolve the issue because they would need to order in replacement parts and only if this repair person deemed the damage to fall under the criteria of the warrantee. Two months went by and on the day of scheduled inspection, the company cancelled. I'm awaiting a new appointment, but in the mean my partner and I will have to remain on our damaged and overpriced bed, struggling to sleep. We're now approaching a point in which we've spent more time lying on the broken bed than the functional version. Since the repair company are supposedly independent, I suggested to the Made customer service rep that they simply find a different company to evaluate the item. I was told that they have a contract with this company so that wouldn't be possible. If they have a contract this company are clearly not independent! This is without doubt, some of the worst customer service I have ever experienced. Made.com market themselves as a fairly premium company, manufacturing high-end products. In actual fact, they are progressively becoming more like a scam site and you're better off saving yourself the considerable expense and dealing with Ikea instead.