Interesting to see such a low score on this site, valid from my experience, compared to 80% on trustpilot. Goods are always great - quality, design & price and well packed. More recently, customer service has dropped to effectively non-existent, actually worse, in that they misrepresent events on review sites. eg "don't hesitate to email if any further problems" (they never reply) "can see you've been in touch" (I wasn't as nobody would answer live chat, WhatsApp or emails) "please come back with your order number so we can investigate" (when already given, and, they don't respond anyway), "can't assist as order number doesn't match your review name"..... wouldn't stop investigation into an overdue delivery & direct email now, would it??? Alongside poor customers sent repair company when goods delivered damaged!!! They don't answer emails. Advertise delivery/in stock levels fraudulently. Don't answer WhatsApp. Terminate live chat just as you reach end. After thousands of pounds of purchases, over many years, the relationship with made.com has ended. Goods arrived today - notification of delivery from Hermes night before before MADE.COM sent email, just hours before delivery due! Also received notification of collection today from DPD for another address. Guess they were surprised? Or perhaps relieved.